• Zyros Watches is committed to ensuring your satisfaction with any merchandise you have ordered from us.
  • At we have an easy 14-day return or exchange policy. If you are not entirely satisfied with your purchase, you may exchange or return watches bought from
  • In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 14 days from the date on which these goods are purchased.
  • You may return merchandise to us in the following ways: o You may use the same courier service or any other courier to return the merchandise in unused condition, along with the original sale invoice, or o You may email on, and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible.
  • Any returns/exchanges to Zyros Watches through courier, must be accompanied by the original sale invoice, which is shipped along with the watches. We will not be able to accept returns which are not accompanied by the relevant original sales invoice.
  • Before accepting delivery of any merchandise, please ensure the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and e-mail us at mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
  • While we shall make our best efforts to ensure that you are fully satisfied with any merchandise you order from Zyros Watches, for standardized reasons we shall be unable to accept returns or exchanges of any made to order or altered merchandise.
  • Any loyalty program points which are accumulated at the time of purchase will be reversed if such merchandise, on which points were earned, is returned.
  • In the event you return any watch which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that watch, if we are unable to exchange or replace the watch. The replacement watch will be shipped to you at no additional shipping charge. Returns/Exchange through courier collection:
  • If you request a return/exchange through courier collection, at the time of collecting the merchandise, you will be given a courier Airway Bill, which is to be retained for future reference. Please also keep a copy of the sales invoice for future reference, before handing over the return merchandise and original sales invoice to the courier. We will send the original invoice back to you through courier, after processing your return/exchange request.
  • Exchanges through courier collection shall only be done for watches with exactly the same price as the watch being returned. Please indicate clearly the replacement watch requested and our Customer Care department will check and confirm if the watch is available in stock and whether the exchange can be made.
  • Any refund against a return request made to Zyros Watches customer care, and collected by courier from the delivery address where the watch was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original sales invoice.
  • After the merchandise is received by Zyros Watches, and subject to verification of the purchase and condition of merchandise we shall process a return/exchange within 14 working days of receipt of the merchandise.
  • Refunds of payments charged to the Cardholder’s credit card will only be credited back to the Cardholder’s credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank. PLEASE EMAIL US AT if you have any queries or concerns about our returns and exchange policy.
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